We hope that you are pleased with your purchase from ProjectorPoint. However, we understand that there are occasions when you need to return goods to us.
Goods Reported Faulty Within 28 Days of Receipt.
If you have a faulty item and are reporting the fault within 28 days of receipt (please note that for business customers, this is 14 days). When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit.
If your goods were damaged in transit it must be reported to us us within 3 days. If goods are visibly damaged on receipt the delivery note must be marked accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a refund via your original payment method.
Goods Reported Faulty More Than 28 Days of Receipt.
If you are reporting faulty goods more than 28 days after receipt, then you need to contact the manufacturer direct for a warranty repair.
If the projector lamp is not faulty and you are returning the lamp to us, you must return the lamp and the lamp box in the same condition as you received it. Please use additional outer packaging to protect the lamp box.
If the lamp is not received back in ‘As New’ condition, has been used or the Manufacturer seal on the lamp packaging box has been broken then we will not be able to accept the return.